Returns & Refunds Policy
Customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we’re here to help. Please review the following guidelines for returning products.
How to Initiate a Return
To begin the return process, please contact a member of our team. It’s important to speak with a J&R Products, Inc. Team Member before sending any items back to ensure the process is smooth and efficient. Returns without prior authorization may not be accepted.
Return Eligibility
- J&R Products' Responsibility: If your return is due to an error on our part, such as receiving the wrong item or a defect, we will happily replace the product and cover any shipping costs, including restocking fees, if applicable.
- General Returns: For other returns, items must be sent back within 30 days of the original shipment date. Items must be in original packaging, securely packed, and in resalable condition.
- Restocking Fees: Please note that all non-defective returns are subject to a 20% restocking fee. Customers are responsible for return shipping and handling costs unless the return is due to our error.
Non-Returnable Items
- Special Orders
- Non-Stock Items
- Clearance or Discounted Items
These products cannot be returned or refunded.
Return Process
Once we receive and inspect the returned product, you will be notified of the status of your refund. If the item is approved, a refund will be issued via the original payment method, minus any applicable fees.
Thank you for choosing J&R Products. We appreciate your business and are committed to providing an extensive offering, essential accessories and exceptional service.